FAQ

Frequently Asked Questions (aka stuff we get asked, and stuff we know you’re wondering)

⸻ What makes Hook & Vine plant hangers different? We flipped the script — literally. Our plant hangers have the straps come up and around your pot, then hook at the top — so there’s no more damaging your vines or struggling to shove your planter through a tangled net. You can lay the hanger flat, place your plant, and hook it up without the drama. It’s function-first, vine-friendly, and completely reimagined.

⸻ Is this your original design? Yes — Hook & Vine is proud to introduce a totally original, patent-pending design. We reimagined the way plant hangers work from the ground up (or… from the hook down). No more shoving pots through tangled cords. Our top-hook system protects your plants and makes styling a breeze — and yeah, it’s ours. You saw it here first.

⸻ Do you make these yourself? Yes. Every hanger is made by crafted in small batches. I pour love, intention, and a little rebellious energy into every hanger. No factories, no mass production — just real hands and big visions. 

⸻ Do you accept custom orders? At this time, we’re sticking to curated drops and small collections so we don’t lose our minds (or creative spark). That said, we love hearing your ideas, so shoot us a message if you’ve got a dream piece in mind. Never say never.

⸻ How long does shipping take? We ship in 3–5 business days, and from there it’s up to the postal gods. (This is to cover myself but if you want the honest version? I am running your package straight to the post office as quick as womely possible. I am beyond excited for you to get your package!) You’ll get tracking the moment your package hits the road. We currently ship within the U.S. 

⸻ Can I return my hanger? All sales are final — because these aren’t mass-made, cookie-cutter hangers. Each one is handcrafted. That said, if something shows up damaged or wrong, we’ll make it right. Send us pics within 7 days and we’ll fix it with zero drama. 

⸻ How do I hang my Hook & Vine piece? Easy. Hook the top loop or carabiner onto a ceiling hook, curtain rod, wall bracket, or anywhere your plant-loving heart desires. Need inspo? Check our socials — we’re always posting dreamy hanger setups.

⸻ Do you offer wholesale or stockists? We’re open to it — especially if your shop or boutique vibes with our aesthetic. Reach out at hookandvineco@gmail.com with “WHOLESALE” in the subject line and let’s chat. 

⸻ Still got questions? We love a curious mind. Hit us up at hookandvineco@gmail.com or DM us on socials. We’re here for you (and your plants).